Frequently Asked Questions

You will receive a Health4Me membership certificate and membership card, which show the benefits you and your dependants
(if they are included on your membership) are covered for. Always make sure that you have your membership card with you when you need to use any of your benefits. Please store your card in a safe place, and don’t give it to anyone else to use, as this would be fraud.

You will need to provide us with a copy of each dependant’s identification document or birth certificate. If you have a child dependant who is between the ages of eighteen and twenty-six years of age, you will need to provide us with proof in the form of a letter from a tertiary institution (for a child student) confirming that the child is a student, or an affidavit (for a mentally disabled or physically disabled child).

No you can’t, you may only cover your spouse and up to six of your own children under the age of twenty-six on your membership.

You can call us on 0860 10 29 03 to ask us to send you a new membership certificate or membership card.

Yes you can, you can get an additional membership card by calling us on 0860 10 29 03 and requesting one.

Health4Me is an insurance product and the benefits are fully insured benefits. Health4Me does not give tax certificates to members, and members will not be able to claim tax credits on this product as they would in the case of retirement annuities or medical aid products.

The Employee Assistance Programme provides you with access to professional counselling and wellness services. These services will help you to manage personal concerns that have an effect on your wellbeing, productivity and performance at work. Through the Employee Assistance Programme, you have access to confidential services, in a variety of languages, via a dedicated toll free contact centre, including the following telephonic counselling services:

• Psycho social counselling services Professional counselors will help you to detect, identify and resolve personal and health problems, that may negatively affect your wellbeing and your ability to perform at work. This service also provides support for children and teenagers, and is there to help them with any issues they may be facing, such as self-image problems, peer pressure, performance anxiety, bullying, depression or exposure to drugs.
• Trauma and critical incidence counselling services You have access to trauma support from experts and professionals 24 hours a day, 7 days a week. Assistance will be provided if you have experienced physical and/or emotional trauma, such as rape, hijacking, child abuse, death or suicide of a close family member, armed robbery or assault, domestic violence, kidnapping or abduction.
• Legal assist, credit health and debt management services If you need legal, debt or financial wellness advice, you can get assistance from fully qualified and experienced attorneys, financial consultants and debt rescue consultants.
• Managerial support services If you are a leader or a manager, you can also get support to assist and equip you to deal with the challenges you may face in the workplace.

Psycho social counselling, legal assist, credit health and debt management, as well as managerial support services, are available from Monday to Friday, from 08:00 until 16:00. You can access any of these services by calling 0800 22 93 55 and selecting option 4 for Momentum Health4Me.

Hello Doctor is a benefit available to Health4Me members where a member can receive expert advice from qualified doctors without having to attend a physical, face-to-face consultation. This includes unlimited telephonic consultations and access to mobile/online medical information. Find out how it works.

No you can’t, please remember to always make use of a Momentum Network GP, dentist and optometrist. To find out which Network providers are near you, you can call us on 0860 10 29 03, or find a provider using the following lists:

Health4Me Dental Network

Health4Me GP Network

Health4Me Optometry Network

When you visit a Network GP, dentist or optometrist, please ask him/her to check your benefits to make sure that you are covered for the treatment that you need.

Your GP can prescribe medication for you from a list of approved medicines called a formulary. Your GP will either dispense the medicine to you after your consultation (this is a dispensing GP), or give you a prescription that you can take to a pharmacy to get your medicine (this is a non-dispensing GP).