1. Company’s Goals: Continued Commitment
As a pioneer in the health insurance market, Bloom remains committed to making private healthcare services affordable to more South Africans without compromising the standard or quality of healthcare provided. We offer a number of health cover options, including health insurance, medical aid and GAP cover, to suit your individual needs, and your budget.
We’re proud to say that, since the company launched in 2020, our affordable options and commitment to service excellence, have gained a loyal customer base in the growing health insurance landscape. Bloom is committed to improving the lives of South Africans through health and aims to make private healthcare even more accessible to its members by continuing its offering of affordable heathcare policies and plans.
We’re confident that we, along with our trusted partner, Momentum Health4Me, can continue to provide our members with accessible healthcare cover plans, along with exceptional customer service and top-quality services.
Health4Me remains one of the most affordable healthcare solutions for both individuals and families. The plans we offer are of exceptional value for money and are very reliable, drawing on Momentum’s extensive experience and knowledge of the local healthcare industry.
2. How to use our website
We know that some websites can be tricky but our website is easy to navigate, which means you can get all the information you need to manage your own health insurance portfolio. Discover how to find network lists, submit a claim or find some answers in our FAQs section. Our resources are designed to help, so we encourage you to make use of them should you need specific information. Take a look at some of our helpful resources:
- Frequently Asked Questions. – if you have a specific question in mind, you will find it here. We cover a range of topics and categories, and our answers are always up-to-date, and relevant.
- Contact Us. You are welcome to contact us directly if you need to speak to a consultant. You can visit our Contact Us page for all the details you need.
- Benefits. We’ve categorised our Benefits for your convenience. They are also available for download so you can keep them on hand. Browse the Day-to-Day Benefits or the Major Medical Events Benefits. You can also take a look at specific benefits, like HIV, Maternity or Chronic Benefits.
- Member’s Guide. We’ve provided a complete Member’s Guide to download so you have everything you need in one place.
- Claims Guide. If you’re not sure how to make health insurance claim – this section will guide you through the process.
3. Use our network lists
It’s important to follow the correct procedures in order to qualify for your benefits. Any medical consultations with healthcare professionals need pre-authorisation. They also need to be part of the approved Momentum CareCross Network. In order to find an approved network partner, we’ve created all the relevant lists for you. These lists are categorised by the relevant specialists or healthcare services that are localised to your geographical area.
Some of these include:
4. Reviews & customer service feedback
At Bloom, we aim to make private healthcare more accessible to South Africans, and we do this with great customer service. Our trust index rating on the leading review site, HelloPeter, scores an outstanding 10 out of 10! Take a look at what some of our members had to say about our customer care and service this year:
“I was assisted by Bongeka and her service was amazing. She accommodated me everytime we needed to reschedule and she remained patient with me and explained all I needed to know thoroughly. Thank you.” (Kelly | November 2022)
“Great service from Simphiwe. She was professional, explained everything in detail and was also patient with me. She didn’t mind to repeat and give clarity where she felt I was not understanding. Thanks, Simphiwe.” (Nombuso | December 2022)
“Brandon was a great help. He explained everything in a way that I understood and he didn’t mind my 100 questions. He went above and beyond. I look forward to a good relationship with this company for many years to come.” (Clarisa | November 2022)
5. What is in store for 2023?
We plan to bring even more value to our members in 2023. You can now enjoy more benefits at the touch of a button. We’re an innovative company who understands the convenience and efficiecy of technology. That’s why we’ve brought you the Momentum More Health app. The app is free for members to download on Google Play, the App Store and the App Gallery. Use it to access the free Hello Doctor service.
We have a range of new benefits including the More4Me that provides airtime and data discounts, as well as Shoprite Checkers and Takealot vouchers, based on your Healthy Heart Score. Mutliply Engage provides you with free acess to discounts with major brands, like Makro, Nando’s, NuMetro, Flysafair and Protea Hotels.
As always, we’re constantly striving to improve our customer service so will be reviewing and improving to make things even more efficient. Discover resources from from our blog and social media channels about topical health-related issues. Plus, we now provide an advanced network of trained health and medical consultants to assist our members and offer advice.
6. Price change reminder
We’re committed to providing affordable healthcare plans so we’re pleased to confirm our premiums increase for 2023 is very reasonable. Take a look at the price increases for 2023. The most current Momentum Health4Me costs are as follows:
- Health4Me Bronze. R570 for the principal member per month.
- Health4Me Silver. R610 for the principal member per month.
- Health4Me Gold. R658 for the principal member per month.
For more details about the price increase, you can download our new 2023 Health4Me Brochure.